Buy.com Will Rip You Off
I was recently in the market for an elusive projector lamp. Of course our typical vendors did not have the item stocked. So, I went to buy.com and attempted to purchase the lamp on their site. Well once I got to the finalize order screen the process froze. The web-site buttons became unresponsive and I couldn't move the process along. So, I went and ordered the lamp part else where.
A week later a lamp arrived in a non-marked box. (It wasn't even the right model lamp that I was looking for in the first place) After some digging I found out that they had also billed the debit card, BUT they never sent a confirmation email and there was not an invoice in the box. So I gave them a call. Their support wasn't any help either. They apparently have to contact the reseller that sent us the lamp to 'check on their return policy'. Needless to say, we opened up a case with MasterCard...
Hopefully, you can learn from my mistakes! Stay as far away as possible from Buy.com. Here's why...
- Their web-site breaks
- They don't send order confirmations
- They send out the wrong part
- They can't give you a refund
- They suck